We offer a 100% money back guarantee on all products that are defective or damaged during shipping. We want you to be completely happy with your purchase. If for any reason you would like to return or exchange an unopened item, you can do so within 7 days from the date you received your order. Holiday orders placed between October 1 – December 25, 2020 can be returned or exchanged (unopened) by January 24, 2021.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items thought to be damaged or defective must be returned at the customer’s expense. Due to different shipping charges from different countries, Customer is responsible for all returned shipping, restocking and or reconditioning charges. Return shipping charges can be less or more than noted on description page. In both cases, customer is responsible to pay for the accurate requested shipping charge. After we receive returned item, we will deduct shipping charge, which is noted on description page, and give a refund to your account promptly.
Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products from our “contact us” page with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. We will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, email us at our “contact us” page.
To return your product, you should mail your product to: BogoNook, 4246 Willow Bay Drive, Winter Garden, FL 34787. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.