FREQUENTY ASKED QUESTIONS
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to five business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. Then you can then track your order.
Q: How long does shipping take?
A: Please allow up to 1 week for your order to process, and an additional 3 days to ship. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 1-3 weeks. For International orders, please allow up to 2-3 weeks.
Q: Why does shipping take so long?
A: High demand for our product, our strong position in the market place combined with very affordable pricing is contributing to the shipping times. The downside is slightly longer shipping times, though we are continuously exploring ways to reduce the shipping timeframe. Thank you in advance for your patience.
Q: I ordered two products, but have received only one... what is happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products are shipped separately. Do not be concerned, it is quite normal to receive different products at different times.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience in locating that perfect product.
Q: Is your website secure with my personal information?
A: ABSOLUTELY! We use SSL security to ensure all your personal information is encrypted and protected. We do not store your credit card information and it will be used one-time only upon purchasing your product(s). We never store or share any information about our customer’s private details! We use a number of innovative security tools to maintain the protection of your personal information. These security measures are implemented during the sending and receiving of all personal information. We take the protection of your personal information very seriously and implement the most current technology to protect the information.
Q: How do I order on your website?
A: Simply find the product you would want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Do you provide a Warranty for all the products sold?
A: ABSOLUTELY! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we will get it corrected! You can always get a free exchange of your product simply by shipping it back to us with image proof sent upon receipt and prior to returning to us.